VANCOUVER, British Columbia, Canada—When a company embarks on a major technology shift, managers need to pay attention to their people to make it a successful transition, according to an HR executive with firsthand experience."Tech programs fail without a focus on people," speaker Jay-Ann Gilfoy said May 3 at the Chartered Professionals in Human Resources of British Columbia and Yukon’s HR Conference & Tradeshow 2017. Gilfoy is senior vice president of digital solutions and business technology at Vancity, a Vancouver-area credit union. Before that, according to her LinkedIn profile, she was chief human resource officer at Coast Capital Savings, Canada’s largest credit union and president of the British Columbia Human Resource Management Association.In 2014, Vancity began its Banking Applications Renewal program—the biggest tech project in the company’s 70-year history. More than 500,000 members in metropolitan Vancouver and Victoria, the capital of British Columbia, Cana
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