Managers are key to making the “buy online, pick up in store” a (BOPIS) better experience. First, know what BOPIS customers expect—and then train staff to […]

Will your employees receive a pension? Does it incentivize them to stay on the job–but not to stay motivated or highly productive? Tenured employees hold institutional […]

Obtaining medical certifications and recertifications of serious health conditions and having carefully thought-out conversations with employees suspected of abusing Family and Medical Leave Act (FMLA) time […]

Regardless of the role we play in an organization, we can and should play a role in mentoring. Each of us should have a mentor and […]

Companies including Google and Facebook have pledged to hire more diverse employees, but black employees say that the tech industry is still unwilling to confront bias. […]

As a trainer, Patricia Byrd, SHRM’s director of certification relations, stands somewhat outside the HR profession. But that gives her a clear eye on the present […]