Artificial Intelligence Can Free HR Professionals to Focus on Strategy

Corporate versions of Siri and Alexa may soon be coming to an HR service center near you.

Industry vendors continue to refine and introduce these conversational agents, which use natural language processing to field and answer questions from employees on a range of human resource topics.

Rather than having to navigate websites, send e-mails or make phone calls—and often wait for responses—employees can use these artificial intelligence (AI) tools to get quick, voice- or text-delivered answers to questions about paid time off, benefits eligibility, retirement savings, work schedules, and even career planning or performance coaching. For organizations, these “virtual agents” can reduce labor costs, enhance customer service and free up HR staff for strategic initiatives.
Source: New feed 2