How to Resolve Conflict in the Real World

Conflict resolution systems that are too complicated will simply never become part of the culture. Whether you are trying to implement a system for five or 50,000 people, what your organization needs is a simple formula that everyone can easily remember and activate no matter how much stress they’re under. This excerpt from the SHRM-published book Solve Employee Problems Before They Start: Resolving Conflict in the Real World lays out three steps to reduce conflict.
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