Artificial Intelligence and Employee Feedback

​Organizations have generated unprecedented amounts of employee feedback through weekly or monthly pulse surveys, annual engagement surveys, and internal social networks and collaboration platforms.But many still struggle with how to efficiently comb through that mountain of information to identify actionable insights leaders can use to improve employee engagement and retention.Some companies are now turning to artificial intelligence (AI) tools to conduct sentiment analysis on employee feedback, gauge how employees feel and address their concerns.  While text analysis of survey responses isn’t new, the emergence of smarter algorithms enables faster and more precise search and categorization of unstructured data, such as open-ended comments, said Alan Lepofsky, vice president and principal analyst with Constellation Research, a technology research firm in Silicon Valley.Lepofsky, author of the recent report Why Artificial Intelligence Will Power the Future of Work, said vendors ha
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