Ask HR: How Can Service Workers Respond to Abusive Customers?

Published by Steve at July 7, 2023

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How should service workers respond when customers yell at or intimidate them? Can an employee film other co-workers in the workplace? SHRM President and CEO Johnny C. Taylor, Jr., SHRM-SCP, answers HR questions each week for USA Today.
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Ask HR: How Can Service Workers Respond to Abusive Customers?

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