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Why Workplace Conflict Can Be Healthy

SHRM Article Image​Most of us try to avoid conflict, especially at work. At the sight of a cantankerous colleague coming down the hall, we might turn and walk the other way. Or if you disagree with your boss, you may choose not to share a valuable viewpoint. You’ve learned from experience that opposing others has negative consequences.For HR professionals who spend much of their time mediating their organization’s “people problems,” avoiding conflict probably sounds like a great idea. It isn’t. Eliminating tension in the workplace isn’t feasible—and isn’t healthy for your organization in the long run. A better approach is to redirect the attention wasted on petty fighting toward a positive pursuit, experts say.“Conflict is simply the energy created by the gap between what we want and what we’re experiencing,” says Nate Regier, a former practicing psychologist and author of Conflict Without Casualties (Berrett-Koehler, 2017). “If we define conflict as energy that’s created by the gap, then the real
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