Teller Trauma: How the Bank of Hawaii Addresses Mental Health Stress After Incidents

For the Bank of Hawaii, trauma response and recovery start long before an incident. The bank invested in significant training and guidance for bank branch personnel as well as the corporate security team on de-escalation procedures, which help mitigate many potentially disturbing incidents. This training also helps employees cope in the short time it takes for first responders to arrive in the case of an emergency.
Source: New feed 2