How to Resolve Conflict at Work

LAS VEGAS — An annoying e-mail from a colleague has you stewing and unable to concentrate on work. Your boss is micromanaging you or has added a project to your plate without adequate resources to get it done.Such common workplace conflicts threaten to drive us crazy—until one day you decide it is time to voice your concerns. But things go terribly wrong.Why are these conversations so hard?"I think sometimes it’s so difficult because of a problem called listening," said Jennifer Lee, d
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