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New Grads Are Hopeful but Stressed as They Enter the Workforce
May 12, 2022OSHA Inches Closer to a Proposed Rule on Heat-Related Injuries and Illnesses
May 13, 2022Cranky Customers' Toll on Front-Line Workers
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We’ve all had that moment when a bad experience with a product or service creates anger or frustration and we vent to a customer service representative. HR leaders who manage service staff are seeing first-hand the toll these interactions take on staff.
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